Terms of Service

Friday Frags is a UK-based online retailer specialising in live coral frags and aquarium-related products.

These Terms of Service apply when you use our website or place an order with us.

Due to the nature of live coral, colours, shapes, patterns, and sizes may vary from product images.

Coral appearance may differ depending on lighting, water chemistry, aquarium conditions, and acclimation.

Customers are responsible for ensuring their aquarium is suitable before purchase.

We are not responsible for livestock losses caused by unsuitable tank conditions, incorrect acclimation, incompatible livestock, equipment failure, or customer error.

Friday Frags may offer loyalty rewards, points, XP, referral bonuses, or similar promotional programmes.

Points have no cash value and may be removed where abuse, refunds, cancelled orders, duplicate accounts, or technical misuse occur.

We may offer incentives for returning eligible packaging as part of our sustainability initiatives.

Returned packaging must be approved by us and returned in acceptable reusable condition. Damaged, contaminated, incomplete, or ineligible returns may be rejected.

Placing an order does not guarantee acceptance. Orders are subject to stock availability, payment verification, fraud checks, and delivery feasibility.

All prices are displayed in GBP (£). Prices may change without notice.

Payment must be completed before goods are shipped, collected, or reserved.

Payments are securely processed through third-party providers such as SumUp. We do not store full payment card details.

Delivery and collection options are shown during checkout.

Delivery dates are estimates unless explicitly confirmed.

For live goods, someone must be available to receive delivery.

Live coral and livestock are subject to our DOA policy. Claims may require prompt notification, clear photo or video evidence, and compliance with our claims process.

Claims may be rejected where delivery was missed, delayed due to customer action, incorrect address details were provided, or evidence requirements are not met.

Non-live goods may be eligible for returns under UK consumer law.

Live goods are perishable and may be excluded from standard return rights where permitted by law.

Nothing in these Terms affects your statutory rights for faulty or misdescribed goods.

Discount codes must be used according to their stated terms.

We may withdraw promotions, cancel incorrectly applied discounts, or refuse orders involving abuse or misuse.

Where a technical error results in an unintended discount, we may correct or cancel the order.

You agree not to misuse the website, attempt unauthorised access, upload malicious code, use bots for abuse, or disrupt normal site operation.

We may restrict access where misuse is suspected.

To the extent permitted by law, Friday Frags is not liable for indirect losses, courier delays, or losses arising after successful delivery where caused by customer tank conditions, acclimation, or circumstances outside our control.

Liability is limited to the amount paid for the affected order where legally permitted.

Use of this website is also governed by our Privacy Policy and Cookie Policy.

Personal data may be processed for order fulfilment, payment processing, fraud prevention, customer support, and site operation.

These Terms are governed by the laws of England and Wales.

Nothing in these Terms limits or removes your statutory rights under UK consumer law.